Community Manager

Jones Lang LaSalle Incorporated; Mumbai; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Mumbai is seeking a Community Manager for an on-site, full-time role. You will interact with clients and senior leadership, drive engagement, and deliver Integrated Experience across workplace services including front office, reception, and employee engagement initiatives.

You will coach a front office team, audit site operations, manage a 52 CRM calendar, monitor guest areas, and track feedback from employees and visitors.

Responsabilidades

• Interact with Client and Senior Leadership to drive engagement and experience.
• Perform regular audits of the workplace, including floors, pantry, and reception.
• Manage a team of Front Office Executives, Experience Ambassadors, and assign duties.
• Create and manage 52 CRM calendar site‑wise and ensure monthly connects.
• Monitor reception and guest areas, ensuring high‑touch hospitality.
• Track and report complaints and escalations, and share monthly performance.

Descripción del empleo

## Community ManagerApply: On-site: Mumbai, MH: Full time: Posted Today: REQ529328**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Responsibilities of Community Manager Dedicated Experience Delivery Role to interact with Client and Senior Leadership & drive Engagement and deliver Integrated Experience. Perform regular audits and assessments of the workplace including floors/Pantry /Reception. Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement. Manage Assign and Audit Front House team on VMS related activates and reconciliation daily. Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum) Creating and Scheduling & Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned. Ensure closure of all snag are done in Turnaround time. Conduct SM & MD and Platinum connects, Be in Touch with the issue of the moment. Serve as the primary point of contact with employees, Senior Leadership. Monitor Reception and common guest areas are well maintained. Warm welcoming greeting providing high touch experience for your guests and employee Develop and recommend initiatives that drive positive workplace feedback and employee engagement Community Manager will be required to track all complaints and escalations and report performance monthly. Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made. Create profile of Senior Leadership and track their preference.**Location:**On-site –Mumbai, MH**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!