Communication Trainer

Cybertech Systems & Software Limited Thane W; Thane; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading training and coaching company in Thane is looking for a professional to conduct Voice & Accent training and provide coaching on communication skills for US clients. This role involves developing training content and monitoring the performance of new hires, ensuring they build rapport, adhere to compliance standards, and enhance their soft skills. Ideal candidates must have excellent communication abilities and prior experience in coaching individuals in a corporate environment.

Qualifications

• Excellent written and verbal communication skills in English.
• Skills in coaching and providing effective feedback.

Responsibilities

• Conduct detailed Voice & Accent and culture training for US clients.
• Coach new hires on communication skills and monitor their progress.
• Analyze Audit data and implement action plans for improvement.

Skills

Excellent written and verbal communication skills in English

Coaching skills

Presentation skills

Job description

Responsibilities and requirements for this role involve training, coaching, content development, and performance improvement for US clients.

Responsibilities

• Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity
• To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress
• Content Development
• Provide Coaching & Feedback and supervision during OJT/Nesting period
• Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.
• Provides Coaching & Feedback to enhance agent performance.
• Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching
• Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans

Qualifications

• Excellent written and verbal communication skills in English
• Presentation feedback and coaching skills.