Commercial Executive

Euronics Industries; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Euronics Industries is seeking a Service Commercial Executive to oversee quotations, billing, and customer coordination for service engagements. You will coordinate with engineers, accounts, and sales to ensure accurate pricing, timely invoicing, and smooth commercial operations.

The role focuses on managing quotation accuracy, PO follow-ups, invoicing, and MIS reporting, ensuring compliance with company policies and timely communication with customers.

Qualifications

• Graduate in Commerce, Business Administration, Management or related discipline.
• Experience in service commercial operations, billing or customer coordination preferred.
• Experience handling quotations, purchase orders, invoicing and commercial documentation.
• Experience working with ERP/CRM systems preferred.

Responsibilities

• Prepare service quotations based on engineer/site inspection reports and job requirements.
• Verify spare parts, labour charges and other applicable service costs before preparing quotations.
• Ensure quotations are prepared and shared with customers within defined TAT.
• Follow up with customers for quotation approvals and purchase orders.
• Maintain an updated quotation tracker and monitor quotation status until closure.
• Ensure approved quotations are converted into service jobs within the defined timeline.
• Coordinate with the technical/service team for any clarification required while preparing quotations.
• Manage and coordinate end-to-end service billing activities after completion of service jobs.
• Verify service reports, customer confirmations, PO and other supporting documents before billing.
• Coordinate with the Accounts team for timely invoice generation.
• Track billing cases pending due to documentation, customer approval or commercial issues.
• Ensure all completed service jobs are billed within the defined TAT.
• Maintain records of billed, pending and rejected/corrective billing cases.
• Coordinate with customers and internal teams for invoice corrections wherever required.
• Act as the commercial point of contact for customers for service-related quotations, POs, billing and documentation.
• Respond promptly to customer queries related to commercial matters.
• Follow up for pending quotation approvals, POs and billing requirements.
• Coordinate with customers for corrections in quotations, invoices or commercial documentation.
• Maintain professional and timely communication with customers.
• Ensure pending commercial matters is followed through to closure.
• Coordinate with Service Engineers for inspection reports, job details and technical inputs required for quotations.
• Coordinate with the Service Team regarding spare requirements, labour charges and applicable service costs.
• Work closely with Accounts for invoice generation and billing-related issues.
• Coordinate with Sales/Projects wherever customer or commercial information is required.
• Identify and resolve discrepancies between service execution, quotation and billing.
• Ensure smooth flow of information between Service, Accounts, Sales/Projects and customers.
• Maintain and regularly update trackers for quotation pending, approval pending, PO pending, billing pending, invoice generated, payment pending and AMC renewal.
• Review ageing cases on a daily basis.
• Highlight long-pending cases to the reporting manager.
• Ensure regular follow-up and closure of pending commercial activities.
• Prepare and maintain periodic commercial MIS covering total quotations generated, quotation value, approval pending, PO pending, quotation conversion, billing completed, billing pending, billing value, billing ageing, AMC renewal status and customer-wise outstanding commercial activities.
• Ensure MIS is accurate, updated and submitted within defined timelines.
• Highlight critical ageing and pending cases to management.
• Maintain quotations and invoices in accordance with company commercial policies and processes.
• Maintain complete customer records and supporting documents.
• Ensure GST details, billing address, PO details and customer information are accurately captured.
• Maintain proper documentation for audit and future reference.
• Follow applicable WMS/CRM/TMS processes and internal commercial procedures.
• Ensure accurate and timely updating of quotation and commercial information in the relevant systems.
• Maintain updated customer GST, billing and contact information.
• Regularly update quotation and billing status.
• Avoid duplicate quotations and incorrect billing entries.
• Coordinate with the IT/System team for system-related commercial issues wherever required.

Skills

Quotation management

Billing & invoicing

Customer coordination

Cross-functional coordination

Education

Graduate in Commerce/Business Administration/Management

Tools

ERP/CRM systems

Job description

Role Purpose

The Service Commercial Executive will be responsible for managing the complete commercial cycle of the Service function, starting from preparation of service quotations and customer follow-ups through PO coordination, billing, documentation, MIS and commercial closure. The role will focus on ensuring timely quotation submission, faster quotation conversion, accurate billing, minimum billing ageing and smooth coordination between customers and internal teams.

1. Key Responsibilities

A. Service Quotation Management

• Prepare service quotations based on engineer/site inspection reports and job requirements.
• Verify spare parts, labour charges and other applicable service costs before preparing quotations.
• Ensure quotations are prepared and shared with customers within defined TAT.
• Follow up with customers for quotation approvals and purchase orders.
• Maintain an updated quotation tracker and monitor quotation status until closure.
• Ensure approved quotations are converted into service jobs within the defined timeline.
• Coordinate with the technical/service team for any clarification required while preparing quotations.

B. Service Billing & Invoicing

• Manage and coordinate end-to-end service billing activities after completion of service jobs.
• Verify service reports, customer confirmations, PO and other supporting documents before billing.
• Coordinate with the Accounts team for timely invoice generation.
• Track billing cases pending due to documentation, customer approval or commercial issues.
• Ensure all completed service jobs are billed within the defined TAT.
• Maintain records of billed, pending and rejected/corrective billing cases.
• Coordinate with customers and internal teams for invoice corrections wherever required.

C. Customer Commercial Coordination

• Act as the commercial point of contact for customers for service-related quotations, POs, billing and documentation.
• Respond promptly to customer queries related to commercial matters.
• Follow up for pending quotation approvals, POs and billing requirements.
• Coordinate with customers for corrections in quotations, invoices or commercial documentation.
• Maintain professional and timely communication with customers.
• Ensure pending commercial matters is followed through to closure.

D. Internal Commercial Coordination

• Coordinate with Service Engineers for inspection reports, job details and technical inputs required for quotations.
• Coordinate with the Service Team regarding spare requirements, labour charges and applicable service costs.
• Work closely with Accounts for invoice generation and billing-related issues.
• Coordinate with Sales/Projects wherever customer or commercial information is required.
• Identify and resolve discrepancies between service execution, quotation and billing.
• Ensure smooth flow of information between Service, Accounts, Sales/Projects and customers.

E. Job & Commercial Tracking

• Maintain and regularly update trackers for quotation pending, approval pending, PO pending, billing pending, invoice generated, payment pending and AMC renewal.
• Review ageing cases on a daily basis.
• Highlight long-pending cases to the reporting manager.
• Ensure regular follow-up and closure of pending commercial activities.

F. MIS & Reporting

• Prepare and maintain periodic commercial MIS covering total quotations generated, quotation value, approval pending, PO pending, quotation conversion, billing completed, billing pending, billing value, billing ageing, AMC renewal status and customer-wise outstanding commercial activities.
• Ensure MIS is accurate, updated and submitted within defined timelines.
• Highlight critical ageing and pending cases to management.

G. Documentation & Process Compliance

• Ensure quotations and invoices are prepared in accordance with company commercial policies and processes.
• Maintain complete customer records and supporting documents.
• Ensure GST details, billing address, PO details and customer information are accurately captured.
• Maintain proper documentation for audit and future reference.
• Follow applicable WMS/CRM/TMS processes and internal commercial procedures.

H. WMS / CRM Management

• Ensure accurate and timely updating of quotation and commercial information in the relevant systems.
• Maintain updated customer GST, billing and contact information.
• Regularly update quotation and billing status.
• Avoid duplicate quotations and incorrect billing entries.
• Coordinate with the IT/System team for system-related commercial issues wherever required.

2. Candidate Profile

Education

• Graduate in Commerce, Business Administration, Management or a related discipline.
• Candidates with relevant experience in service commercial operations, billing or customer commercial coordination will be preferred.

Experience

• Relevant experience in Service Commercial, Billing, Sales Coordination, Commercial Operations or Customer Coordination.
• Experience in handling quotations, purchase orders, invoicing and commercial documentation.
• Experience working with ERP/CRM systems will be preferred.