Commercial Manager

GEM Home and Kitchen Appliances; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

GEM Home and Kitchen Appliances in India seeks a seasoned commercial operations leader to manage end-to-end sales commercial activities, credit control, GST compliance and inventory-related processes. You will drive pricing, discounts, dealer schemes, reconciliations and MIS, coordinating with Sales, Supply Chain and Finance to ensure timely collections and strong financial controls.

The role requires hands-on experience with SAP/ERP and Advanced Excel, and a track record of improving cash flow

Qualifications

• Analytical mindset with strong problem-solving and negotiation skills.
• Experience leading commercial teams and driving process improvements.
• Proficiency in forecasting, pricing and credit controls in distribution channels.
• Hands-on experience with SAP/ERP and advanced Excel for financial controls.

Responsibilities

• Manage end-to-end sales commercial operations including invoicing, pricing, discounts, debit/credit notes and approvals.
• Monitor customer credit limits, outstanding balances, ageing and overdue receivables.
• Coordinate with Sales for timely collections and control of credit exposure.
• Verify and settle dealer/distributor schemes, incentives, discounts and price differences.
• Ensure implementation of trade schemes and commercial policies.
• Handle distributor/dealer account reconciliation and resolve differences.
• Ensure GST, e-invoicing, e-way bills and statutory compliance.
• Monitor stock transfers, transit inventory, shortages and claims.
• Verify freight, transporter and logistics bills and related claims.
• Coordinate with Supply Chain, Warehouse, Sales, Accounts and Finance for order-to-collection.

Skills

Analytical thinking

Negotiation

Problem solving

Team leadership

Attention to detail

Tools

SAP/ERP

Advanced Excel

Job description

ROLE OBJECTIVE

To independently manage commercial operations covering sales commercial, distributor/dealer claims, credit control, receivables, pricing, GST compliance, inventory and logistics commercial activities, while ensuring strong financial controls and smooth support to the sales function.

KEY RESPONSIBILITIES

• Manage end-to-end sales commercial operations including invoicing, pricing, discounts, debit/credit notes and commercial approvals.


• Monitor customer credit limits, outstanding, ageing and overdue receivables.


• Coordinate with Sales teams for timely collections and control of credit exposure.


• Verify and settle dealer/distributor schemes, incentives, discounts, price differences and other claims.


• Ensure correct implementation of approved trade schemes and commercial policies.


• Handle distributor/dealer account reconciliation and resolve commercial differences.


• Ensure compliance with GST, e-invoicing, e-way bills and applicable statutory requirements.


• Monitor stock transfers, transit inventory, shortages, damages and inventory-related claims.


• Verify freight, transporter and logistics bills, including POD-related issues and claims.


• Coordinate with Supply Chain, Warehouse, Sales, Accounts and Finance teams for smooth order-to-collection operations.


• Maintain control over price masters, customer masters, credit limits and discount structures in ERP.


• Support internal/statutory audits and ensure proper commercial documentation.


• Prepare regular MIS on sales, outstanding, ageing, claims, credit exposure, inventory and commercial exceptions.


• Identify opportunities to reduce overdue receivables, claim leakages and commercial losses.


• Lead and develop the commercial team with clear controls and accountability.

CANDIDATE PROFILE

• 812 years of relevant Commercial experience.


• Strong preference for candidates from Home Appliances / White Goods / Consumer Durables / Manufacturing.


• Strong understanding of General Trade distributor/dealer commercial operations.


• Hands-on experience in credit control, receivables, claims and scheme management.


• Good knowledge of GST, e-invoicing, e-way bills and commercial documentation.


• Experience handling high-volume distributor/dealer transactions.


• Strong working knowledge of SAP/ERP and Advanced Excel.


• Strong analytical, commercial negotiation and problem-solving skills.


• Ability to work closely with Sales while maintaining strong financial and commercial controls.