Associate - Operations

Wnsglobalservices144; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Wnsglobalservices144 is seeking an Accounts Receivable Associate to manage invoicing, payments, and dispute resolution, ensuring accurate cash flow and healthy customer accounts.

You will work with Sales, Customer Service, and Finance to resolve billing issues and support month-end closing processes.

Qualifications

• Bachelor's degree in Commerce, Accounting, Finance, or a related discipline.
• 0.5 years of experience in Accounts Receivable, Order-to-Cash (O2C), or Finance Operations.
• Basic understanding of accounting principles and AR processes.
• Proficiency in MS Excel and ERP systems such as SAP, Oracle, Dynamics, or NetSuite.
• Strong analytical, problem-solving, and organizational skills.
• Effective written and verbal communication skills.

Responsibilities

• Generate and process customer invoices accurately and within agreed timelines.
• Monitor customer accounts and follow up on outstanding invoices.
• Perform collection activities through email, phone calls, and customer correspondence.
• Apply customer payments and reconcile receipts against invoices.
• Investigate and resolve payment discrepancies, short payments, and deduction claims.
• Prepare and maintain AR aging reports and collection dashboards.
• Collaborate with Sales, Customer Service, and Finance teams to address billing issues.
• Support month-end closing activities and AR reporting requirements.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Maintain accurate records of customer communications and collection efforts.

Skills

MS Excel

Analytical thinking

Strong communication

Education

Bachelor's degree in Commerce/Accounting/Finance

Tools

SAP

Oracle

Dynamics

NetSuite

Job description

The Accounts Receivable (AR) Associate is responsible for managing customer invoicing, payment collections, cash application, account reconciliations, and dispute resolution activities. The role ensures timely collection of outstanding receivables, accurate recording of transactions, and maintenance of healthy customer accounts while supporting the organization's cash flow objectives.

Key Responsibilities

• Generate and process customer invoices accurately and within agreed timelines.
• Monitor customer accounts and follow up on outstanding invoices.
• Perform collection activities through email, phone calls, and customer correspondence.
• Apply customer payments and reconcile receipts against invoices.
• Investigate and resolve payment discrepancies, short payments, and deduction claims.
• Prepare and maintain AR aging reports and collection dashboards.
• Conduct customer account reconciliations and resolve account-related queries.
• Collaborate with Sales, Customer Service, and Finance teams to address billing issues.
• Support month-end closing activities and AR reporting requirements.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Maintain accurate records of customer communications and collection efforts.

Required Qualifications

• Bachelor's degree in Commerce, Accounting, Finance, or a related discipline.
• 0.5 years of experience in Accounts Receivable, Order-to-Cash (O2C), or Finance Operations.
• Basic understanding of accounting principles and AR processes.
• Proficiency in MS Excel and ERP systems such as SAP, Oracle, Dynamics, or NetSuite.
• Strong analytical, problem-solving, and organizational skills.
• Effective written and verbal communication skills.

Preferred Skills

• Experience with cash application, collections, and dispute management.
• Knowledge of credit management and customer account maintenance.
• Ability to analyze aging reports and identify collection risks.
• Strong stakeholder management and customer service orientation.
• Experience working in a shared services or global business services environment.

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO) performance.
• Percentage of overdue accounts collected.
• Collection effectiveness index (CEI).
• Accuracy of cash application and account reconciliations.
• Reduction in aged debt and unapplied cash.
• Timely resolution of customer disputes and queries.
• Compliance with month-end close timelines and reporting requirements.

Bachelor's Degree