Associate - Operations

WNS

Chennai District

On-site

INR 250,000 - 350,000

Full time

4 days ago

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Job summary

WNS, a Capgemini subsidiary, seeks an Accounts Receivable Associate to manage invoicing, collections, and AR reconciliations. You will work with Sales, Customer Service, and Finance to ensure accurate cash flow and aging management.

The role requires a Bachelor's degree in Commerce/Accounting/Finance and 0.5 years of AR or O2C experience, with strong MS Excel and ERP skills. This is an on-site position in Chennai, India, supporting global teams.

Qualifications

Bachelor's degree in Commerce, Accounting, Finance, or a related discipline.
0.5 years of experience in Accounts Receivable, Order-to-Cash (O2C), or Finance Operations.
Proficiency in MS Excel and ERP systems such as SAP, Oracle, Dynamics, or NetSuite.
Strong analytical, problem-solving, and organizational skills.
Effective written and verbal communication skills.

Responsibilities

Generate and process customer invoices accurately and within agreed timelines.
Monitor customer accounts and follow up on outstanding invoices.
Perform collection activities through email, phone calls, and customer correspondence.
Apply customer payments and reconcile receipts against invoices.
Investigate and resolve payment discrepancies, short payments, and deduction claims.
Prepare and maintain AR aging reports and collection dashboards.
Conduct customer account reconciliations and resolve account-related queries.
Collaborate with Sales, Customer Service, and Finance teams to address billing issues.
Support month-end closing activities and AR reporting requirements.
Ensure compliance with company policies, accounting standards, and internal controls.

Skills

Analytical skills

Communication

Organizational skills

Problem solving

Education

Bachelor's degree in Commerce/Accounting/Finance

Tools

MS Excel

SAP

Oracle ERP

Microsoft Dynamics

NetSuite

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Company Description

Job Description

The Accounts Receivable (AR) Associate is responsible for managing customer invoicing, payment collections, cash application, account reconciliations, and dispute resolution activities. The role ensures timely collection of outstanding receivables, accurate recording of transactions, and maintenance of healthy customer accounts while supporting the organization's cash flow objectives. Key Responsibilities

Generate and process customer invoices accurately and within agreed timelines.
Monitor customer accounts and follow up on outstanding invoices.
Perform collection activities through email, phone calls, and customer correspondence.
Apply customer payments and reconcile receipts against invoices.
Investigate and resolve payment discrepancies, short payments, and deduction claims.
Prepare and maintain AR aging reports and collection dashboards.
Conduct customer account reconciliations and resolve account-related queries.
Collaborate with Sales, Customer Service, and Finance teams to address billing issues.
Support month-end closing activities and AR reporting requirements.
Ensure compliance with company policies, accounting standards, and internal controls.
Maintain accurate records of customer communications and collection efforts.
Required Qualifications
Bachelor's degree in Commerce, Accounting, Finance, or a related discipline.
0.5 years of experience in Accounts Receivable, Order-to-Cash (O2C), or Finance Operations.
Basic understanding of accounting principles and AR processes.
Proficiency in MS Excel and ERP systems such as SAP, Oracle, Dynamics, or NetSuite.
Strong analytical, problem-solving, and organizational skills.
Effective written and verbal communication skills.
Preferred Skills
Experience with cash application, collections, and dispute management.
Knowledge of credit management and customer account maintenance.
Ability to analyze aging reports and identify collection risks.
Strong stakeholder management and customer service orientation.
Experience working in a shared services or global business services environment.
Key Performance Indicators (KPIs)
Days Sales Outstanding (DSO) performance.
Percentage of overdue accounts collected.
Collection effectiveness index (CEI).
Accuracy of cash application and account reconciliations.
Reduction in aged debt and unapplied cash.
Timely resolution of customer disputes and queries.
Compliance with month-end close timelines and reporting requirements.