Collections Specialist

RCA & Consultant; Jaipur; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Job summary

RCA & Consultant in Jaipur is seeking a Collections Specialist to manage tele-collections activities, contact customers on overdue accounts, and negotiate payment arrangements in line with company policy.

Daily duties include verifying account information, updating records, coordinating with finance and customer service teams, monitoring targets, and preparing basic recovery reports while upholding confidentiality and quality standards. This is a full-time, on-site role based in Jaipur.

Qualifications

• Strong debt and cash collection skills with negotiation ability.
• Excellent communication and customer service oriented.
• Basic understanding of finance to interpret invoices and terms.
• Analytical and problem-solving abilities for delinquent accounts.
• Proficient with CRM systems and basic computer skills.

Responsibilities

• Handle tele-collections calls daily to collect overdue payments.
• Negotiate payment arrangements and record outcomes.
• Verify account information and update records accurately.
• Coordinate with finance and customer service to resolve disputes.
• Monitor collection targets and prepare basic recovery reports.

Skills

Debt Collection

Communication

Customer Service

Finance basics

Attention to detail

Integrity

Negotiation

Education

High school diploma

Business/Finance degree

Tools

CRM software

MS Office

Job description

Company Description

RCA & Consultant is a BPO and data/AI analytics services provider focused on delivering AI-driven solutions for global clients. The company plays a key role in remote hiring by helping organizations access top talent without concerns about sourcing, vetting, retention, or motivation. Over the past 22 years, RCA & Consultant has grown to a team of 500 professionals, serving more than 100 clients in over 22 countries. Built on trust and confidence, the company prioritizes high standards of quality and information security. RCA & Consultant offers a range of BPO services, including inbound and outbound call support, customer service, chat and email support, and tele collections.

Role Description

This is a full-time, on-site Collections Specialist role based in Jaipur. The Collections Specialist will manage tele collections activities, contact customers regarding overdue accounts, and negotiate payment arrangements in line with company policies. The role involves verifying account information, updating records, and coordinating with finance and customer service teams to resolve billing issues and disputes. The Collections Specialist will also monitor collection targets, prepare basic reports on recovery performance, and ensure compliance with applicable guidelines and internal quality standards. Daily responsibilities include handling inbound and outbound calls, maintaining professional communication, and providing clear information to customers on payment options and obligations.

Qualifications

• Candidates should possess strong Debt Collection and Cash Collection skills, with the ability to negotiate and secure payments respectfully and effectively.
• Candidates should possess excellent Communication and Customer Service skills, including clear spoken and written communication and a customer-focused approach.
• Candidates should possess a basic understanding of Finance to interpret invoices, account statements, and payment terms accurately.
• Candidates should possess good analytical and problem-solving abilities to assess delinquent accounts and recommend appropriate follow-up actions.
• Candidates should possess proficiency in using CRM or collection-related software, along with basic computer skills (MS Office, data entry).
• Candidates should possess strong organizational skills, attention to detail, and the ability to work in a target-driven environment.
• Candidates should possess a high level of integrity, respect for confidential information, and adherence to company policies and compliance standards.
• Candidates should possess a minimum of a high school diploma; a degree in business, finance, or a related field and prior collections or BPO experience are beneficial.