Collections Specialist

clarivate; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Clarivate in India is seeking an Accounts Receivable professional to manage collections, reconcile client accounts, and resolve disputes with US region clients. You will handle overdue payments via calls, emails, and documentation, and work with billing and sales teams.

The ideal candidate has a finance degree, knowledge of AR processes, and experience with Oracle NetSuite or similar portals. You will monitor performance metrics and maintain accurate debt analysis reports.

Qualifications

• Minimum 2 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer's accounts (debits, credits etc.)
• Bachelors degree in Finance (B.COM, BBA, MBA preferred)
• E Billing portals, Oracle NETSUITE knowledge would be an added advantage.
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.

Responsibilities

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts - some research into payments will be required.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Should have the ability to handle a portfolio of at least 400 clients.

Skills

Accounts Receivable

Collections

Reconciliation

Negotiation

Problem Solving

Independent Work

Education

Bachelor's degree in Finance

Tools

Oracle NetSuite

Job description

About You - experience, education, skills, and accomplishments

• Minimum 2 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer's accounts (debits, credits etc.)
• Bachelors degree in Finance (B.COM, BBA, MBA preferred)
• E Billing portals, Oracle NETSUITE knowledge would be an added advantage.
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.

It would be great if you also had.

• Strong Negotiation and problem-solving abilities.
• Ability to work independently, prioritize tasks and meet deadlines.

What will you be doing in this role?

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts - some research into payments will be required.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Should have the ability to handle a portfolio of at least 400 clients.

About the Team

The team consist of 11 people from India region working for US region clients. We have a wealth of knowledge within the team which have been with the company from 1 year to 6 years.

Hours of Work

9 hours shift basically 2p.m to 11p.m, but the shift time may vary (Mostly US shift) as per business requirement.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.