Customer Contact Comms Associate-Voice

Accenture in India; Chennai District; Presencial; INR 350 000 - 500 000; Tempo integral

Resumo da oferta

Accenture in India is seeking a Customer Contact Comms Associate in Chennai to support finance operations with voice-based collections and AR processes. You will collect operational data, conduct analysis, and reconcile transactions within the OTC cycle, providing direct customer support over the phone as needed.

The role requires 1–3 years of experience and graduation. You will work in a team, handle shifts, and contribute to resolving disputes, cash reconciliations, and adherence to client

Qualificações

• Accounts receivable and OTC knowledge.
• Ability to learn quickly and adapt to processes.
• Team-oriented with pressure handling capabilities.

Responsabilidades

• Solve routine problems largely through precedent and guidelines.
• Interact within your team and direct supervisor.
• Follow detailed to moderate instruction on daily tasks and new assignments.
• Your decisions impact your own work as an individual contributor.

Conhecimentos

Accounts Receivable

Agility

Teamwork

Under Pressure

Meet Deadlines

Account Management

Formação académica

Graduation

Descrição da oferta de emprego

Job Description:

Skill required:

Customer Operations - Voice - Collections Processing

Designation:

Customer Contact Comms Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Customer Operations - Voice refers to customer support activities conducted over the phone. It involves handling inquiries, resolving issues, and providing assistance through verbal communication. The goal is to offer direct and personalized support to customers. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

• Account Management
• Accounts Receivable (AR)
• Agility for quick learning
• Ability to work well in a team
• Ability to perform under pressure
• Ability to meet deadlines Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Requirements: