Collections Officer.Cards-Collections

Mashreq Global Services; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Mashreq Global Services in Bengaluru seeks a Collection Officer to manage a queue of delinquent accounts and recover overdue payments using automated tools.

You will make 100–150 daily calls, negotiate settlements, update customer details in Finn1, and escalate irregularities to the Team Leader while meeting performance targets.

Qualifications

• Minimum graduate with product knowledge.
• Proficient in Banksys, Osoolsys, and Select.
• PC literate with good typing skills.
• Excellent verbal and written communication skills.
• Assertive in handling delinquent accounts.

Responsibilities

• Work a queue of delinquent accounts.
• Make 100–150 daily calls using Finn1.
• Negotiate repayment plans for overdue balances.
• Follow up on promises to ensure payments are received.
• Identify skips and possible fraud; escalate to TL.
• Maintain customer contact details in Finn1.
• Attend team meetings and report issues with solutions.
• Route complex cases to Team Leader.
• Achieve TL target performance.
• Prepare and work on reports and debits as needed.

Skills

Product Knowledge

communication skills

Assertiveness

PC Literate

Education

Minimum Graduate

Tools

Banksys

Osoolsys

Select

Job description

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Job Title

Collection Officer

Department

CCRD

Direct Supervisor

Collection Manage.

JOB PURPOSE

Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools.

KEY RESULT AREAS

• Work a queue of delinquent accounts
• The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
• Work is done on an automated collection system- Finn1 which is a web based system.
• Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
• Follow up promises to ensure payments are received
• Identify potential skips and fraud cases and elevate all irregularities in accounts to the attention of the TL.
• Develop an assertive approach to resolve customer queries
• Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
• Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
• To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
• Route difficult/complex cases to the Team Leader.
• Achieve the performance targets that has been communicated by the TL
• Work on reports and debits account as and when required.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum Graduate
• Product Knowledge
• Banksys, Osoolsys, Select
• PC Literate
• Excellent verbal and written communication skills
• Assertiveness