Collections - Noida

Genpact; Lucknow, Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Genpact in Noida is seeking a Collections professional to manage past-due invoices, respond to customer inquiries, and analyze disputes in ERP. You will collaborate with internal teams to obtain documents for disputes, implement collections strategies, and deliver timely reporting to minimize delinquencies while maintaining high service standards.

The role requires strong communication, attention to detail, and teamwork in an office-based setting in Noida, with responsibility for daily portfolio

Qualifications

• Collection on past due invoices and invalid deductions on allocated portfolios via Email, phone calls, etc.
• Respond to email/phone queries related to disputed invoices.
• Research and analyze the disputes/deductions in ERP.
• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution.
• Find opportunities and recommend solutions for process and automation improvements.
• Daily reporting of individual portfolios to track and monitor the past dues.
• Implement collections strategy to reduce the past due and resolve issues promptly.
• Deliver quality customer service by researching and responding to all internal & external inquiries.

Responsibilities

• Collect past-due invoices and address disputed items via email/phone.
• Respond to queries from customers regarding invoices and disputes.
• Research and analyze disputes/deductions in ERP to drive resolution.
• Coordinate with departments to obtain documents for disputes.
• Monitor and report daily portfolio performance to reduce delinquencies.
• Support process improvements and automation initiatives.
• Deliver timely, professional service to internal and external partners.

Skills

Communication skills

Email/Phone communication

Attention to detail

Teamwork

Tools

ERP system

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Collections role

**Work location: Noida (Only work from office)

Responsibilities

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.
• Bring up problems to senior staff members and or management as appropriate

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.