Collections Manager

Mywhy; India; On-site; INR 700,000 - 1,500,000; Full time

Job summary

Mywhy in India seeks an experienced collections leader to manage end-to-end 3rd party US debt collection operations. You will coordinate with clients, monitor performance, and drive improvements.

The role emphasizes KPIs, compliance, escalation handling, and the ability to lead a team while shaping effective collection strategies for US-based portfolios.

Qualifications

• End-to-end management of 3rd party US debt collection operations.
• Monitor KPIs, productivity, quality, and compliance.
• Design and implement collection strategies and process improvements.

Responsibilities

• Oversee end-to-end US debt collection operations for third parties.
• Track and improve collection KPIs and recovery metrics.
• Lead process improvements and collection strategies.

Skills

US Debt Collections

3rd Party Collections

Team Management

Client Management & Communication

Escalation & Performance Improvement

Job description

• Strong experience in US Debt Collections / 3rd Party Collections
• Proven team management experience
• Knowledge of collection KPIs & recovery
• Strong client management & communication skills
• Experience handling escalations & performance improvement

Required Candidate profile

• Manage end-to-end 3rd Party US debt collection operations
• Monitor KPIs, productivity, quality & compliance
• Drive process improvements and collection strategies