Collections Manager

Profound Human Resource Development Advisors; Dadri, Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Profound Human Resource Development Advisors invites an experienced Dy. Business Operations Head to lead field collections for retail loans across multiple states. The role focuses on strategy, performance targets, manpower planning, and client relationship management.

You will ensure RBI and client guidelines compliance, drive profitability, and mentor the collections team while regularly reporting outcomes to senior management in a dynamic BFSI environment.

Qualifications

• Strong leadership and team-management abilities.
• Experience in data-driven performance management and decision making.
• Good understanding of geographic markets and retail lending dynamics.

Responsibilities

• Develop and execute the state level field collections strategy.
• Meet performance targets for the assigned portfolios.
• Ensure optimal allocation of cases to FOS.
• Ensure adequate manpower and geographic coverage across the State.
• Control manpower costs and ensure portfolio and state level profitability.
• Review daily, weekly, and monthly performance against targets.
• Provide leadership to the field collections team and develop their capabilities and efficiency.
• Ensure all collection activities are in compliance with RBI and Client guidelines and Company Code of Conduct.
• Regularly attend review meetings with clients.
• Manage client relationships.
• Provide accurate and timely reporting.

Skills

Leadership

Data-driven performance management

Geographic & market understanding

Education

Graduate degree

MBA or relevant professional qualification

Job description

Role & responsibilities

Designation - Dy. Business Operations Head Field Collections-Retail Loans

Reporting To - Business Operations Head

Industry - BFSI

Employment Type - Full Time

Key Responsibilities:

• • Develop and execute the state level field collections strategy
• • Meet performance targets for the assigned portfolios
• • Ensure optimal allocation of cases to FOS
• • Ensure adequate manpower and geographic coverage across the State
• • Control manpower costs and ensure portfolio and state level profitability
• • Review daily, weekly, and monthly performance against targets
• • Provide leadership to the field collections team and develop their capabilities and efficiency
• • Ensure all collection activities are in compliance with RBI and Client guidelines
• and Company Code of Conduct
• • Regularly attend review meetings with clients
• • Manage client relationships
• • Provide accurate and timely reporting

Experience s Competencies

• • Strong hands-on experience (12-18 years) managing multi location / state level collections operations
• • Exposure in collection of retail loan products such as personal loans, credit cards, 2-wheeler / auto loans, consumer durable loans, housing loans and other secured and unsecured products
• • Experience working with NBFC’s, banks, or specialized collection agencies in collection role
• • Data driven performance management
• • Geographic and market understanding

Education:

• • Graduate in any discipline
• • MBA or relevant professional qualifications will be an advantage