Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; NTR; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital Finance Ltd in Tiruvuru is hiring a Collections Executive for Retail MFB to drive the collection process across multiple sources and reduce outstanding debts while preserving customer relationships.

You will negotiate payment schedules, monitor delinquency, and coordinate with internal teams and agencies to recover dues, ensuring compliance with policies and regulations.

Qualifications

• Graduate with interest in collections or finance.

Responsibilities

• Negotiate payment schedules with customers to recover debts.
• Track portfolio metrics for the area and manage delinquency by bucket and DPD.
• Handle refunds, account adjustments, and resolve discrepancies.
• Monitor non-payments, delays, and irregularities with customer calls and reconciliations.
• Update customer files with contact times and debt communications.
• Trace defaulters with agency tracing teams and plan remedial actions.
• Escalate with sales/senior management to accelerate collections, including asset repossession and legal support when required.
• Ensure compliance with audit/regulatory bodies and company policies.

Skills

Negotiation

Customer service

Debt recovery

Communication

Data accuracy

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Tiruvuru - Jayabavi Centre - J Grades

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate