Collections Executive - Retail MFB

Tata Capital; Kanpur; On-site; INR 279,000 - 469,000; Full time

Job summary

Tata Capital in Kanpur, India is seeking a Collection Executive to drive receivables collection across multiple sources while maintaining client partnerships. The role emphasizes negotiation of payment schedules, delinquency control, and accurate record-keeping.

The incumbent will coordinate with agencies, trace defaulters, resolve discrepancies, and ensure compliance with regulatory policies while maintaining strong customer relationships in a fast-paced environment.

Qualifications

• Graduate with knowledge of debt collection processes.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit customer situations.
• Monitor delinquency and bucket-wise DPD for the assigned area.
• Provide efficient customer service regarding collection issues, process refunds and adjustments.
• Trace defaulters and coordinate with tracing teams.
• Identify defaulting accounts and investigate reasons while maintaining customer relationships.
• Assist in repossession and seek legal support when required.
• Ensure compliance with audit/regulatory bodies and company policies.

Skills

Negotiation

Communication skills

Customer service

Debt collection

Problem solving

Education

Graduate

Tools

CRM software

MS Excel

Job description

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate

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