Collections Executive - Retail MFB - Collection - Chandausi - Krishna Nagar - J Grades

TATA Capital; Moradabad; On-site; INR 350,000 - 500,000; Full time

Job summary

A leading financial services company in India is seeking a dedicated professional to drive the collection process of receivables. The role involves negotiating payment schedules with customers, monitoring accounts for irregularities, and ensuring compliance with company policies. The ideal candidate should hold a graduate degree and possess strong negotiation skills to maintain healthy customer relationships while managing collections efficiently.

Responsibilities

• Drive the collection process of receivables across multiple sources.
• Negotiate payment schedules with customers.
• Monitor customer accounts for payment irregularities.
• Provide efficient customer service regarding collections.
• Trace defaulters and investigate reasons for default.

Education

Graduate

Job description

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate