Collections Executive

Tata Capital Finance Ltd; East Godavari; On-site; INR 360,000 - 480,000; Full time

Job summary

Tata Capital Finance Ltd. is seeking a Collections Executive for Retail MFB to drive the receivables collection process across multiple sources, reducing outstanding amounts and days outstanding while maintaining client partnerships.

The role requires a graduate and offers opportunities to liaise with customers, coordinate with agency tracing teams, and support the collections manager in repossessions and legal actions when necessary.

Qualifications

• Graduate with the required education for the role.

Responsibilities

• Negotiate payment schedules with customers across multiple sources to reduce outstanding amounts.
• Track portfolio delinquency by bucket and DPD, focusing on non-starters.
• Provide efficient customer service for collections issues, refunds, adjustments, discrepancies and short payments.
• Monitor non-payments, delays and irregularities; make calls, adjust accounts, write off small balances and process credit memos as needed.
• Update customer files with contact history and information shared about debt.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Nallajerla - GNT Road - J Grades

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate