Collections Executive - Retail Microfinance

Tata Capital Finance Ltd; Uttar Pradesh; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Collections Executive for Retail MFB in Handia, Uttar Pradesh. The role focuses on driving the collection process across multiple sources, negotiating payment schedules, and reducing delinquencies while preserving client relationships.

You will monitor accounts, coordinate with agencies, ensure compliance with policies and regulatory guidance, and support the collections manager in asset repossession when needed.

Qualifications

• Graduate.

Responsibilities

• Drive the collection process of receivables across multiple sources to reduce total outstanding and days outstanding while maintaining client partnerships.
• Negotiate payment schedules with customers and monitor portfolio buckets for delinquency, including DPD-wise tracking and focus on non-starters.
• Provide efficient customer service on collection issues, process refunds and adjustments, and resolve discrepancies and short payments.
• Monitor non-payments, delays and irregularities, make customer calls, adjust accounts, write off small balances, and process credit memos as needed.
• Maintain updated customer files with contact activities and communication logs about debt status.
• Trace defaulters with agency tracing teams and suggest remedial actions.
• Identify defaulting accounts, investigate causes, and maintain healthy customer relationships while accelerating collections with sales and management when necessary.
• Ensure compliance with Audit/regulatory bodies as well as company policies.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Handia - G T Road - J Grades

Key Objective of the Job

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate