Collections Executive - Retail MFB - Collections - Wanaparthy - Krishna Devaraya Nagar - J Grades

Tata Capital; Wanaparthy; On-site; INR 400,000 - 500,000; Full time

Job summary

Tata Capital is seeking a graduate with a keen interest in receivables collection to drive the collection process across multiple sources. The role emphasizes negotiating payment plans, maintaining customer relationships, and ensuring compliance with policies and regulations.

The candidate will monitor delinquency, coordinate with agencies for tracing, and support the collections team to minimize write-offs while upholding service standards.

Qualifications

• Graduate required with an interest in receivables collection.
• Experience negotiating payment schedules with customers.
• Strong customer service and account reconciliation skills.

Responsibilities

• Negotiate payment schedules with multiple sources to suit customer needs while meeting debt goals.
• Track portfolio performance by buckets, monitor delinquency, and focus on non-starters.
• Provide efficient customer service on collection issues and process refunds and account adjustments.
• Monitor non-payments, delays, and irregularities; make customer calls and process credits as needed.
• Record contact updates and ensure customers have received information about their debt.
• Trace defaulters with agency tracing teams and suggest remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining customer relations.
• Engage sales and senior management to accelerate collections and support asset repossession when required.
• Ensure compliance with Audit/regulatory bodies and company policies.

Skills

Negotiation

Communication

Customer service

Detail oriented

Education

Graduate

Job description

Job Description

Key Objective of the Job

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding
and the associated average number of days while continuing to make efforts to keep the client partnership
intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial
  situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,
  bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and
  review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other
  irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations
  and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting
  information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of
  action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain
  a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  including supporting the collection manager (court receiver) in repossessing assets and seeking legal and
  police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification

Graduate