Collections Executive

Tata Capital Finance Ltd; Talikoti; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Collections Executive in Talikoti to drive the receivables collection process across multiple sources while maintaining client relationships. The role focuses on reducing outstanding amounts and days past due, with emphasis on compliant and professional customer interactions.

The position requires a Graduate degree and strong communication, negotiation, and customer service skills to manage diverse accounts and coordinate with tracing teams when necessary.

Qualifications

• Graduate degree is required.
• Prior experience in collections is preferred.
• Strong communication and negotiation skills are essential.

Responsibilities

• Negotiate payment schedules with customers to suit their financial situation.
• Track portfolio by bucket and DPD to reduce delinquency.
• Provide efficient customer service and process refunds, adjustments, and credit memos.
• Maintain accurate customer files and contact logs; record communications and notices.
• Coordinate with tracing team to locate defaulters and pursue remedial action.
• Escalate with sales or management to accelerate collections when needed.
• Ensure compliance with audits and company policies.

Skills

Negotiation

Communication

Customer service

Debt collection

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Talikot - Annapurna Nilay - J Grades

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate