Collection Officer

Tata Capital Finance Ltd; Tonk; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital Finance Ltd in Tonk, Rajasthan invites applications for an Officer Collection - FI - Housing role. The incumbent will engage with customers to negotiate payment plans, track delinquencies, and coordinate with agencies for asset tracing when required.

Responsibilities include handling refunds and account adjustments, recording contact with customers, ensuring compliance with NHB/IRB policies, and supporting management to accelerate collections while maintaining professional customer

Qualifications

• Graduate degree required; Masters optional.
• 1–2 years in collections or related field.

Responsibilities

• Correspond with sources to negotiate payment schedules suitable for the customer’s current financial situation.
• Track portfolio for assigned area; control delinquency by bucket and DPD; focus on non-starters.
• Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve discrepancies.
• Monitor non-payments, delayed payments and irregularities; make customer calls, perform account adjustments and reconciliations.
• Ensure customer files are updated with contact times and information shared with customers.
• Trace defaulters with agency tracing teams and suggest remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining customer relationships.
• Assist in accelerating the collection process including asset repossession and coordinating legal/police support when required.
• Ensure compliance to Audit/NHB/IRB regulations and company policies.

Skills

Debt collection

Customer service

Negotiation

Documentation

Education

Graduate degree

Postgraduate optional

Job description

Officer Collection - FI - Housing – EM - Collection - Tonk - Maratha Colony - Collection - J Grades

Core Responsibilities:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Desired Experience:

Minimum 1 to 2 years in the field. Job Qualifications Graduate : Yes Masters/Postgraduate: Optional