Collection Officer

Tata Capital Finance Ltd; Nalgonda District; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital Finance Ltd in India seeks a Collection Officer to drive receivables collection across multiple sources, reduce outstanding amounts, and minimize days sales outstanding. The role focuses on negotiating payment plans while maintaining client relationships.

Responsibilities include portfolio tracking, customer service, account reconciliations, and ensuring adherence to NHB/IRB policies. Prior experience in collections is preferred, with graduates or postgraduates welcome to apply.

Qualifications

• Graduate or postgraduate education required.
• Experience in debt collection and customer communication preferred.
• Knowledge of relevant regulations (NHB/IRB) is a plus.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules.
• Keep track of portfolio for assigned area and control delinquency bucket-wise & DPD.
• Provide efficient customer service regarding collection issues and process refunds/adjustments.
• Monitor customer accounts for non-payments, delays, and irregularities; make calls and adjustments.
• Ensure customer files are updated with contact times and information provided to customers.
• Trace defaulters with agency tracing teams and suggest remedial actions.
• Identify defaulting accounts and investigate reasons while maintaining client relationships.
• Assist collection manager with accelerating collection and repossession as required.
• Ensure compliance to Audit/NHB/IRB regulations and company policies.

Skills

Negotiation

Customer service

Account reconciliation

Debt collection

Documentation

Education

Graduate or postgraduate

Job description

Collection Offer - Housing-EM - Financial Inclusion - Nalgonda - Central Commercial Complex - J Grades * X Bucket* Job Purpose To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Core Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Qualification

Graduate ,Masters/Postgraduate