Associate Debt Manager-Flows-Rural Assets

IDFC FIRST Bank; India; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Collection Manager – Rural Assets to lead the collections function in the rural assets portfolio. The role focuses on EMI recovery efficiency while adhering to bank guidelines and leveraging in-house and agency collections resources.

Native/local knowledge is preferred for the assigned territory. The candidate should have 2+ years in collections, strong negotiation skills, and experience in MIS reporting, with a proactive approach to debt recovery and

Qualifications

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

Skills

Collections

Negotiation

MIS Analysis

Stakeholder Mgmt

Follow-up

Education

Graduate - Any discipline

Job description

Job Description:

Job Requirements

About the Role

The Associate Collection Manager – Rural Assets is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing inhouse executives/agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native/Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline.
• Preferred age bracket
• 28-32 years

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel