Associate Debt Manager-Flows-Consumer Durable

IDFC FIRST Bank; Himatnagar; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank seeks an Associate Collection Manager – Rural to plan, direct and oversee the collections function in the assigned territory, optimize EMI recovery, and ensure compliance with bank guidelines. The role emphasizes strong agency coordination and local geographical knowledge.

You will monitor delinquencies, manage agencies, trace absconded customers, and coordinate with the legal team for recoveries, while maintaining MIS reports and daily/weekly/monthly data reviews.

Qualifications

• Graduation in any field.
• Minimum 2 years of experience in collections.

Responsibilities

• Manage the collections process for assigned debts.
• Track portfolio for buckets in the assigned area.
• Control delinquency bucket-wise and DPD-wise, focusing on non-starters.
• Coordinate with agencies and in-house teams to meet targets.
• Follow up with defaulting customers regularly.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery actions.
• Recommend legal actions for non-recoverable cases and liaise with legal team.
• Maintain MIS data and update delinquent account history daily, weekly, and monthly.

Skills

Collections processes

Legal compliance

Agency coordination

MIS reporting

Communication skills

Negotiation

Trace absconded

Stakeholder management

Follow-up

MS Excel

Education

Graduate – Any

Postgraduate – Any

Tools

MS Excel

Job description

Job Requirements

About the Role

The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any
• Postgraduate – Any
• Preferred age bracket

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel