Collection Specialist

Avient Corporation; Vashere; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Avient Corporation is seeking a Collections Analyst for the US region to manage and optimize cash collection processes across US customers. The role demands a strong analytical mindset and deep Excel expertise (including VBA/Macros) with SAP experience to support finance, sales, and operations in improving working capital.

The candidate will generate dashboards, analyze DSO trends, and automate reports while ensuring policy compliance and accurate documentation.

Qualifications

• Bachelor graduate and/or certificate of completion of job-related courses (Commerce/Finance preferred).
• 4+ years of related experience, preferably in SSC/GBS/BPO.
• Experience with US Credit Collection.
• English written and verbal communication including ability to interact with all levels throughout the organization.
• SAP experience is mandatory.

Responsibilities

• Manage end-to-end collection activities for assigned US customers.
• Ensure timely follow-up on overdue accounts and coordinate payment commitments.
• Maintain detailed collection notes and action plans in SAP.
• Review aging reports weekly to track overdue trends and elevate high-risk accounts.
• Work with Sales and Customer Service to resolve billing, pricing, or delivery disputes affecting payment.
• Prepare daily, weekly, and monthly collection dashboards by region, customer, and aging bucket.
• Analyze DSO trends, unapplied cash, and overdue movements to identify root causes.
• Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
• Create collection performance trackers, customer-level risk summaries, and management scorecards.
• Identify opportunities to automate manual collection reports and streamline data flow using macros.
• Support process standardization and automation initiatives across the US region.
• Collaborate with IT and finance transformation teams for data validation and process mapping.
• Professionally communicate with customers via email and calls to secure payment commitments.
• Escalate delinquent accounts in alignment with company policy.
• Negotiate payment arrangements or instalment plans where applicable.
• Ensure compliance with company credit policy and SOX/internal controls.
• Maintain accurate and updated collection documentation for audit purposes.
• Ensure data integrity between AR subledger, bank postings, and collection trackers.

Skills

Advanced Excel (VBA/Macros)

English communication

Analytical mindset

Education

Bachelor's degree or Finance/Commerce certificate

Tools

SAP

Job description

Job Description:

Job Summary :-
The Collections Analyst – US Region will be responsible for managing and improving the cash collection process for customers across the United States.

The role requires a strong analytical mindset, deep expertise in Excel (including VBA/Macros), and the ability to partner with sales, finance, and operations teams to optimize working capital and minimize overdue receivables.

Responsibilities

Key Responsibilities:

1. Collections Management

• Manage end-to-end collection activities for assigned US customers.
• Ensure timely follow-up on overdue accounts and coordinate payment commitments.
• Maintain detailed collection notes and action plans in SAP.
• Review aging reports weekly to track overdue trends and elevate high-risk accounts.
• Work closely with Sales and Customer Service teams to resolve billing, pricing, or delivery disputes affecting payment.

2. Reporting & Analysis

• Prepare daily, weekly, and monthly collection dashboards by region, customer, and aging bucket.
• Analyze DSO trends, unapplied cash, and overdue movements to identify root causes.
• Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
• Create collection performance trackers, customer-level risk summaries, and management scorecards.

3. Process Improvement

• Identify opportunities to automate manual collection reports and streamline data flow using macros.
• Support process standardization and automation initiatives across the US region.
• Collaborate with IT and finance transformation teams for data validation and process mapping.

4. Customer Communication & Escalation

• Professionally communicate with customers via email and calls to secure payment commitments.
• Escalate delinquent accounts in alignment with company policy.
• Negotiate payment arrangements or instalment plans where applicable.

5. Compliance & Documentation

• Ensure compliance with company credit policy and SOX/internal controls.
• Maintain accurate and updated collection documentation for audit purposes.
• Ensure data integrity between AR subledger, bank postings, and collection trackers.

Qualifications

Qualifications

• Bachelor graduate and/or certificate of completion of job-related courses.
  Commerce/Finance preferred).
• 4+ of related experience, preferred in SSC/GBS/BPO environment.
• Experience with US Credit Collection
• English written and verbal communication including ability to interact with all levels
  throughout the organization.
• SAP experience is mandatory.

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you’ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing, [e-mail].