Specialist - I2C

Genpact; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Genpact is inviting applications for the role of Specialist - I2C in Hyderabad. You will manage the end-to-end AR collections lifecycle, analyze aging, and drive DSO improvements while collaborating with sales and operations to resolve disputes and optimize cash flow.

The role emphasizes strong Excel-based analytics, rigorous adherence to SOPs, and continuous improvement in the collections process in a fast-moving AI-enabled environment.

Qualifications

• Proven experience in end-to-end AR collections and aging analysis.
• Understanding of O2C cycle across Billing, Cash Application, and MDM.
• Strong Excel skills for data analysis and reporting.
• Excellent communication, analytical and problem-solving abilities.

Responsibilities

• Collect accounts receivable in line with payment terms and targets.
• Manage end-to-end collections lifecycle including aging review and follow-ups.
• Own past due reduction and DSO improvement for assigned portfolio.
• Reconcile AR balances with customer documentation and resolve discrepancies.
• Analyze customer payment behavior to identify delays and drive corrective actions.
• Lead process improvements to optimize collections and cash flow using LEAN.
• Regularly review ageing to ensure accurate terms and statuses.
• Resolve disputes, deductions, and short payments with internal teams.
• Prepare reports on DSO trends, past due performance and pattern analyses.

Skills

End-to-end AR Collections

Aging analysis

Follow-ups (Calls & Emails)

Dispute resolution

O2C cycle

Excel

Communication

Analytics

Tools

Excel

Job description

At Genpact we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries and we’re leading the charge. Genpact’s AI Gigafactory our industry-first accelerator is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that’s shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at genpact.com and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Specialist - I2C

Responsibilities:

ESSENTIAL DUTIES:

• Collect accounts receivable in accordance with payment terms, collection targets, CEI and DSO reduction goals
• Manage end-to-end collections lifecycle including aging review, prioritization, and customer follow-ups (Calls & Emails)
• Take ownership of past due reduction and DSO improvement for assigned portfolio
• Reconcile outstanding accounts receivable balances with customer account documentation and resolve discrepancies
• Analyse customer payment behaviour to identify root causes of delays impacting DSO and drive corrective actions
• Develop and implement process improvement / LEAN initiatives to optimize collections and improve cash flow
• Conduct regular review of ageing to ensure accounts reflect accurate payment terms, due dates, and collection status
• Handle disputes, deductions, and short payments by coordinating with internal teams for timely resolution
• Evaluate and take necessary action on unapplied cash and credits, small balances, and write-offs (within collections scope)
• Prepare and share reports providing visibility into – DSO trends, Past Due performance, Collection Effective Index, Payment pattern, disputes etc
• Maintain strong relationships with customers, sales, and operations teams to drive timely collections
• Ensure adherence to SOPs, compliance, and audit requirements
• Participate in portfolio reviews and drive continuous performance improvement against collections KPIs (including DSO)

Qualifications we seek in you!

• Proven experience in end-to-end AR Collections, including aging analysis, follow-ups, and dispute resolution
• Good understanding of O2C cycle with ability to work across Billing, Cash Application, and MDM to resolve issues
• Strong Excel skills for data analysis, reporting, and tracking DSO and collection performance
• Excellent communication, analytical, and problem-solving skills with focus on cash flow improvement and timely collections.

Be a transformation leader – Work at the cutting edge of AI automation and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career — Get hands-on experience mentorship and continuous learning opportunities

Work with the best – Join 140 000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.