Collection officer

Supreme Housing Finance Limited; Madhya Pradesh; On-site; INR 250,000 - 400,000; Full time

Job summary

Supreme Housing Finance Limited in India invites applications for a on-site Collection Officer based in Narsinghgarh, MP. The role focuses on managing overdue accounts, following up on payments, and ensuring timely recovery in line with company policies.

The collection activities will require coordination with branches and finance teams and maintaining accurate records. You will interact with customers to clarify payment terms, provide options for repayment, and deliver professional,

Qualifications

• Minimum graduate qualification; commerce or finance background is an advantage.
• Experience in collections, banking, NBFCs or housing finance preferred.
• Strong debt collection, follow-up and recovery skills required.
• Analytical ability to review account data and track performance.
• Good communication, both written and verbal.
• On-site work, local travel and field collections may be required.

Responsibilities

• Manage overdue accounts and follow up with customers.
• Coordinate with branches and finance teams.
• Prepare regular reports on collection status and portfolio health.
• Interact with customers to clarify payment terms and repayment options.
• Ensure adherence to regulatory guidelines and internal compliance.

Skills

Debt collection

Negotiation

Follow-up

Customer service

Communication

Regulatory knowledge

Education

Graduate degree

Job description

Company Description

Supreme Housing Finance Limited (SHFL) is a housing finance company focused on making home ownership more accessible for families across India. With over a decade of experience in the housing finance sector, SHFL has served more than 20,000 families through a growing network of 50+ branches across the country. Headquartered in Delhi, the company is supported by an experienced team with expertise in housing finance, credit, operations and customer service. SHFL offers a comprehensive range of housing finance solutions, including loans for home purchase, construction, extension, improvement and loans against property. The organization is committed to simple, transparent and responsible financial solutions that create lasting value for individuals, families and communities.

Role Description

This is a full-time, on-site Collection Officer role based in Narsinghgarh. The Collection Officer will be responsible for managing overdue accounts, following up with customers on pending payments and ensuring timely recovery of dues in line with company policies. The role includes maintaining accurate records of collections, coordinating with branch and finance teams, and preparing regular reports on collection status and portfolio health. The Collection Officer will interact directly with customers to clarify payment terms, address concerns, and provide guidance on repayment options while maintaining a professional and customer-centric approach. The position requires adherence to regulatory guidelines and internal compliance standards, along with proactive engagement to reduce delinquencies and support overall portfolio quality.

Qualifications

• Strong Debt Collection skills, including follow-up, negotiation and recovery processes.
• Solid Analytical Skills to review account data, identify risks and track collection performance.
• Proven Customer Service capabilities for handling queries, resolving issues and maintaining positive relationships.
• Effective Communication skills, both verbal and written, to interact with customers and internal stakeholders.
• Basic understanding of Finance concepts related to loans, interest, repayment schedules and regulatory norms.
• Prior experience in collections, banking, NBFCs or housing finance is preferred.
• Ability to work on-site, travel locally as needed, and manage field collections responsibly.
• Minimum educational qualification: graduate degree in any discipline; commerce or finance background is an advantage.