Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Supaul; On-site; INR 279,000 - 558,000; Full time

Job summary

SkillLabs in India is seeking an experienced Collections professional to manage automotive product portfolios, coordinate with external agencies, and ensure timely repossess/collection actions. The role requires handling complex vendor coordination, audits, and legal escalations while maintaining data integrity and customer service standards.

The ideal candidate will have 2-3 years of collection experience, strong data management skills, and a track record of working with collection agencies to

Qualifications

• Minimum 2-3 years of collection experience in automotive products or similar industry.
• Strong data handling and reporting skills.
• Experience in managing external collection agencies.

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for resolution and support on difficult cases.
• Manage receipt books and repo kits allocation and periodic audits.
• Close agency billing within 60 days after month-end.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolutions with agency and FO levels.
• Restrict flow rates to next BKT for the location handled.
• Remove underperforming FOs, recruit and train fresh teams.
• Close CRM queries as per TAT; respond to RCU audits.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and reporting to ACM/RCM.

Skills

Collection exp

Data management

Agency management

Customer service

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer