Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Agra District; Vor Ort; INR 300.000 - 600.000; Vollzeit

Zusammenfassung

SkillLabs in India is seeking a Collections Specialist with 2-3 years of experience in automotive finance portfolios. You will allocate portfolios to vendors, coordinate with agencies, and drive resolution of difficult cases through effective call planning and supervision of vendors.

The role emphasizes data management, performance review of field officers and agencies, and ensuring timely audits and compliance.

Aufgaben

• Allocate portfolios to vendors based on past performance and FOS availability, ensuring adequate manpower.
• Review cases with FOS / TL and assign work according to disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit receipt book and repo kits, and ensure periodic auditing.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collections/repo-related customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and liaise with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Regulate flow rates to next BKT by location handled; remove non-performing FOs and recruit/train as needed.
• Close CRM queries per the assigned TAT.
• Revert RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working.

Jobbeschreibung

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer