Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Bankura; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs in India is seeking a Collections Manager to handle portfolio allocation, agency oversight, and process improvements in automotive collections. You will coordinate with agencies, track repos, and ensure timely billing closures while handling escalations with customers and legal teams.

The role requires hands-on experience in collections, strong data management, and the ability to act independently with a performance-driven mindset.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with good ownership.

Responsibilities

• Allocate portfolios to vendors based on past performance and availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Allocate receipt books and repo kits; conduct periodic audits.
• Close agency billing within 60 days of completed work.
• Ensure prior approvals in repo cases and help manage repo issues.
• Handle collection/repo-related customer service escalations.
• Coordinate with legal for actions against defaulters and enforcement agencies.
• Track BKT resolution with agencies and FO levels.
• Limit flow rates to next BKT per the location handled.
• Remove non-performing FOs; recruit and train fresh teams as needed.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agency and prevent recurrences.
• HHT utilization 100% and report to ACM/RCM regularly.
• Inform IT if HHT not working and request support.

Skills

Collection experience

Agency management

Data management

Independent performer

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer