Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Etah; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

SkillLabs is seeking a collection specialist in Uttar Pradesh to oversee portfolio allocation, vendor coordination, and escalation handling. You will manage agencies, ensure timely billing, and work with legal teams on default cases. Strong data management and independence are essential.

The role involves coordinating with field teams, maintaining accuracy in receivables processes, and driving timely resolutions for customer issues while adhering to internal TATs and compliance requirements.

Competenze

• Minimum 2-3 years of collection experience in automotive products like LMV, TW, 3W, LCV, MCV, HCV.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Mansioni

• Allocate portfolios to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolutions.
• Audit receipt book and repo kits; ensure accuracy.
• Close agency billing within 60 days after monthly work is completed.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo-related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO level.
• Control flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train new teams as needed.
• Close CRM queries within assigned TAT and address field level actions.
• Revert RCU audit queries on time and implement commitments at field level.

Conoscenze

Collection experience

Data management

Agency management

Individual performer

Descrizione del lavoro

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer