Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Kamrup Metropolitan; On-site; INR 350,000 - 520,000; Full time

Job summary

SkillLabs in India seeks a collections coordinator to manage portfolios by vendor performance, coordinate with agencies, and handle escalations across automotive segments. You will audit books, ensure timely billing, and support legal actions against chronic defaulters while maintaining CRM data integrity.

The role involves field coordination, vendor management, and strict adherence to TATs, with emphasis on effective communication with agencies and internal teams.

Qualifications

• Minimum 2-3 years of collection experience in automotive segments.
• Experience managing collection agencies.
• Strong data management and reporting skills.

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolutions.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days after month end.
• Ensure prior approvals in repo cases and assist with repo issues.
• Handle customer service issues/escalations related to collections.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT resolutions at agency and FO level.
• Limit flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train new teams.
• Close CRM queries within TAT; discuss receipt book discrepancies.
• Ensure 100% HHT utilization and reporting to ACM/RCM.
• Inform IT if HHT not working.

Skills

Collection management

Vendor management

Data analysis

CRM experience

Tools

CRM software

MS Excel

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer