Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Firozabad; Sur place; INR 400 000 - 640 000; Plein temps

Résumé du poste

SkillLabs in India is seeking a Collections Specialist to allocate portfolios to vendors based on past performance and FOS availability, build manpower capacity, and review cases with FOS/TL to assign work.

You will coordinate with agencies for call planning, ensure timely repo and receipts, close agency billing within 60 days, handle escalations, and work with legal teams on defaulters.

Qualifications

• 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience managing collection agencies.
• Excellent data management skills.
• Individual performer with initiative.

Responsabilités

• Allocation of portfolio to vendor based on past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and assist agency with repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for initiating actions against chronic defaulters.
• Track BKT resolution with agency and FO level; monitor flow rates to next BKT.
• Restrict flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries as per TAT; revert RCU audit queries before TAT and implement action at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working.

Connaissances

Collection experience

Agency management

Data management

Independent performer

Description du poste

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer