Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Gor Pahari; On-site; INR 300,000 - 600,000; Full time

Job summary

SkillLabs in Gor Pahari, Rajasthan, is looking for a Collections Specialist to manage vendor allocations, review cases with FOS/TL, and coordinate with agencies for effective resolutions. You will handle repo processes, ensure timely approvals, and address customer service escalations while maintaining data integrity.

The role requires 2-3 years of automotive collections experience, with a track record of managing collection agencies and delivering results as an individual performer.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with accountability.

Responsibilities

• Allocation of portfolio to vendor basis past performance trend and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt book and repo kits periodically.
• Close agency billing within 60 days of work completed month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO level.
• Control flow rates to next BKT for the location handled.
• Replace non-performing FOs and recruit/train new team as needed.
• Close CRM queries within assigned TAT.
• Address RCU audit queries and implement field actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Achieve 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working and request support.

Skills

Collection experience

Data management

Independent contributor

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer