Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Purba Medinipur; On-site; INR 400,000 - 600,000; Full time

Job summary

SkillLabs is seeking an experienced collections professional in India to manage automotive portfolio recoveries end-to-end. You will allocate portfolios to vendors, review cases with field and agency partners, coordinate call planning, and ensure audits and repo-related processes are compliant and timely.

The role requires hands-on data management, strong stakeholder coordination, and a track record of meeting TATs.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies and driving recovery outcomes.
• Strong data handling, reporting, and process discipline.

Responsibilities

• Allocate portfolio to vendors based on past performance and capacity.
• Coordinate with agencies for call planning and support on difficult cases.
• Audit receipt books, repo kits, and ensure timely agency billing closures.

Skills

Collection experience

Agency management

Data management

Individual performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer