Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs in India seeks an experienced collections professional to manage vendor portfolios, monitor performance, and streamline debt recovery across automotive segments. You will coordinate with external agencies, ensure timely settlements, and drive adherence to timelines and regulatory requirements.

The role requires strong data management, proactive work style, and the ability to operate independently in a challenging environment.

Qualifications

• 2–3 years of collection experience in automotive segments (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills; individual performer.

Responsibilities

• Allocate portfolios to vendors based on past performance and available FOS.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; ensure 60-day agency invoicing closures.
• Ensure repo approvals and assist agencies with repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Limit flow rates to the next BKT for the location handled.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within the assigned TAT; address audit queries.
• Revert to field with corrective actions for receipt book discrepancies.

Skills

Collection experience

Agency management

Data management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer