Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Papum Pare District; On-site; INR 300,000 - 600,000; Full time

Job summary

SkillLabs is seeking a candidate with experience in collections to manage vendor portfolios and coordinate with collection agencies. The role involves allocating portfolios based on performance, reviewing cases with field officers, and ensuring timely resolutions.

The ideal candidate has 2-3 years of collection experience in automotive products, strong data management skills, and a track record as an individual performer. On-site work with field teams will be required.

Qualifications

• Experience in managing collection processes.
• Ability to coordinate with multiple agencies.
• Strong data handling and reporting skills.

Responsibilities

• Allocate portfolios to vendors based on past performance and capacity.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.

Skills

Collection management

Vendor coordination

Data management

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer