Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Tiruppattur; On-site; INR 350,000 - 520,000; Full time

Job summary

SkillLabs in Tiruppattur, Tamil Nadu is seeking a Collections Specialist to manage vendor portfolios, coordinate with agencies, and handle repo-related escalations. The role requires proven collection experience and strong data management, with a focus on timely billing, compliance, and effective customer service.

Responsibilities include coordinating with legal for actions against chronic defaulters, auditing kit inventory, and ensuring adherence to TAT across CRM and field operations.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability, ensuring adequate manpower.
• Review cases with FOS/TL and assign work based on disposition codes.
• Coordinate with agency resources and plan calls to achieve better resolution and support agencies on difficult cases.
• Allocate and audit receipt books and repo kits periodically.
• Close agency billing within 60 days after the work month ends.
• Ensure approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for proceedings against chronic defaulters and liaise with enforcement agencies.
• Track and review BKT resolution with agencies and FO levels.
• Restrict flow rates to next BKT based on location handled.
• Remove underperforming FOs and recruit/train new teams as needed.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement actions in field.
• Flag receipt-book discrepancies with agencies to prevent recurrence.
• Maintain 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT is not working and request support.

Skills

Collection experience

Data management

Agency management

Individual contributor

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer