Collection Manager-Two Wheeler Finance-Collection

Kotak Mahindra Bank; Ahmedabad District; On-site; INR 1,100,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank in Ahmedabad seeks a Collection Manager to lead a team of collection executives in the Two Wheeler Finance business, optimize recovery, and ensure compliance with regulations while preserving a positive brand image.

You will develop and implement effective collection strategies, monitor performance, prepare reports for senior management, and collaborate with finance and legal to address issues promptly.

Qualifications

• Bachelor's degree in business, finance, or related field is preferred.
• Minimum 5 years of experience in collection management, with knowledge of two-wheeler finance industry.

Responsibilities

• Lead a team of collection executives with performance evaluations, training, and guidance.
• Oversee end-to-end collection process and resolve bottlenecks.
• Develop and implement effective collection strategies for timely recovery of loans.
• Collaborate with finance and legal to ensure regulatory compliance and company policies.
• Monitor collection performance and identify improvement areas.
• Maintain strong customer relationships and professional brand image.
• Handle inquiries and provide timely resolutions to customers.
• Stay updated with industry trends and best practices in collection management.
• Prepare and present regular collection performance reports to senior management.
• Ensure compliance with data privacy and security regulations.

Skills

Leadership

Collection management

Analytical skills

Communication

Data-driven

Regulatory compliance

MS Office

Education

Bachelor's degree in business/finance or related field

Tools

Collection management software

MS Office

Job description

Job Description:

As the Collection Manager, you will play a vital role in driving the success of our Two Wheeler Finance business. Your primary responsibility will be to oversee and optimize the collection process, ensuring timely and efficient recovery of loan payments. You will lead a team of collection executives, providing guidance, training, and performance management to ensure high productivity and excellent customer service. Additionally, you will collaborate with other departments to develop and implement effective collection strategies, ensuring compliance with regulatory requirements and maintaining a positive brand image.

Responsibilities

• Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.
• Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.
• Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.
• Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.
• Monitor and analyze collection performance, identifying trends and areas for improvement.
• Build and maintain strong relationships with customers, ensuring a positive and professional brand image.
• Handle customer inquiries and complaints, providing timely and accurate resolutions.
• Stay updated with industry trends and best practices in collection management.
• Prepare and present regular reports on collection performance to senior management.
• Ensure compliance with data privacy and security regulations.

Qualifications

• A bachelors degree in business, finance, or a related field is preferred.
• Minimum 5 years of experience in collection management, with a strong understanding of the two-wheeler finance industry.
• Proven leadership and management skills, with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Proficiency in using collection management software and MS Office tools.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with regulatory requirements and compliance standards in the finance industry.
• Willingness to stay updated with industry trends and best practices.
• A proactive and results-driven approach to work.