Relationship Manager-Two Wheeler Finance-Sales

Kotak Mahindra Bank; Khordha; On-site; INR 350,000 - 480,000; Full time

Job summary

Kotak Mahindra Bank is recruiting for an RM/TL to manage relationships and drive two-wheeler finance solutions. The role emphasizes client needs, timely approvals, and guided support across the sales lifecycle.

The candidate will coordinate with the team, maintain documentation, and ensure compliance while expanding the customer base in the region.

Qualifications

• A bachelors degree in finance, business administration, or a related field is preferred.
• Minimum 2 years of experience in relationship management or sales, preferably in the finance industry.
• Strong knowledge of two-wheeler finance products and the ability to explain complex financial concepts.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to build rapport and establish long-term relationships with customers.
• Proficiency in using CRM systems and MS Office applications.
• Analytical skills to interpret data and make informed decisions.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage a high volume of customer interactions.
• A self-motivated and results-driven mindset, with a passion for sales and customer satisfaction.

Responsibilities

• Build and maintain strong relationships with customers, understanding their financial goals and requirements.
• Offer personalized two-wheeler finance solutions, providing expert advice and guidance.
• Process and approve finance applications efficiently, ensuring a smooth and timely experience for customers.
• Stay updated with market trends and competitor offerings to provide competitive finance options.
• Collaborate with the sales team to identify potential leads and convert them into successful finance applications.
• Maintain accurate records and documentation for all finance transactions.
• Address customer inquiries and concerns promptly, providing excellent customer service.
• Conduct market research and analyze customer feedback to improve finance products and services.
• Attend industry events and network with potential clients to expand our customer base.
• Ensure compliance with all regulatory and legal requirements in finance operations.

Skills

CRM systems

MS Office

Analytical skills

Communication skills

Interpersonal skills

Customer-centric

Independent working

Education

Bachelor's degree in finance, business administration, or related field

Tools

CRM

MS Office

Job description

Job Description:

Job responsibility of RM/TL

• Team Management
• Team Recruiting
• New dealership implement
• Maintaining relationship with business partners
• To Provide good service to them as provided by company
• Sourcing Good / Quality Business from a team
• Update Post Disbursement Documents
• Maintaining Productivity of Off roll Employee
• 6 month of collection portfolio maintain
• Aggressive Participating in new launching of process and policies by company

Responsibilities

• Build and maintain strong relationships with customers, understanding their financial goals and requirements.
• Offer personalized two-wheeler finance solutions, providing expert advice and guidance.
• Process and approve finance applications efficiently, ensuring a smooth and timely experience for customers.
• Stay updated with market trends and competitor offerings to provide competitive finance options.
• Collaborate with the sales team to identify potential leads and convert them into successful finance applications.
• Maintain accurate records and documentation for all finance transactions.
• Address customer inquiries and concerns promptly, providing excellent customer service.
• Conduct market research and analyze customer feedback to improve finance products and services.
• Attend industry events and network with potential clients to expand our customer base.
• Ensure compliance with all regulatory and legal requirements in finance operations.

Qualifications

• A bachelors degree in finance, business administration, or a related field is preferred.
• Minimum 2 years of experience in relationship management or sales, preferably in the finance industry.
• Strong knowledge of two-wheeler finance products and the ability to explain complex financial concepts.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to build rapport and establish long-term relationships with customers.
• Proficiency in using CRM systems and MS Office applications.
• Analytical skills to interpret data and make informed decisions.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage a high volume of customer interactions.
• A self-motivated and results-driven mindset, with a passion for sales and customer satisfaction.

Requirements: