Debt Manager-Flows-2 Wheeler Loan

IDFC FIRST Bank; Kushinagar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank is seeking a Collections Manager in India to oversee the collections department, coordinate with agencies and in-house teams, and drive EMI recovery while adhering to guidelines. The role emphasizes data-driven MIS reporting, negotiation with customers, and leadership of a collections team.

The position requires a graduate with 2+ years in collections, strong knowledge of legal guidelines, and excellent communication and analytical skills.

Qualifications

• Graduate with any discipline is required.
• Minimum of 2+ years of experience in collections.
• Strong understanding of collections processes and legal guidelines; good communication and negotiation skills.

Responsibilities

• Manage the collections process for assigned debts.
• Track portfolio buckets and delinquency in the assigned area.
• Coordinate with agencies and in-house teams to meet targets.
• Trace absconded customers and initiate recovery actions.
• Suggest legal actions for non-recoverable cases and liaise with the legal team.

Skills

Collections processes

Legal guidelines

Team management

Negotiation

Data analysis

MIS reporting

Attention to detail

Communication skills

Education

Graduate – Any

Job description

Job Requirements

About the Role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. The Collection Manager plays a vital role in contributing to the larger organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.

Secondary Responsibilities

• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collections processes and legal guidelines.
• Ability to manage teams and external agencies.
• Excellent communication and negotiation skills.
• Proficiency in data analysis and MIS reporting.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.