Regional Collections Manager - Senior Manager - Lending Collections

Paytm Payments Services; Mumbai; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Paytm Payments Services is seeking a seasoned Collections Lead to drive targets and oversee a large team in Mumbai. You will manage area collections flow, supervise collection officers, and coordinate with agencies to optimize performance.

The role demands over 8 years in collections, strong leadership, and excellent communication and negotiation skills to ensure optimal recovery results and compliant processes.

Qualifications

• People management and leadership experience in collections.
• 8+ years of relevant experience in collections roles.
• Strong communication and negotiation skills.
• Ability to build relationships with agencies and internal teams.

Responsibilities

• Lead the collections target and control flow for the area.
• Supervise a large team of collection officers and monitor productivity.
• Oversee training needs and performance evaluation for CE teams.
• Support officers in legal/police issues related to collections.

Skills

People Management

Collections experience

Leadership

Communication skills

Negotiation

Relationship building

Computer literacy

Education

Graduation/ Post Graduation preferred

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.




2. Ensured documented feedback.




3. Ensure Adequate feet on Street availability/bucket wise /segment wise.




4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.




5. Monitoring performance against set parameters and weekly review with Collection executives.




6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.




7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.




2. More than 8 years of relevant experience in Collections role.




3. Demonstrated Success and achievement orientation.




4. Excellent Communication Skills.




5. Negotiations skills - strong bias for driving results in a High performance environment.




6. Strong Relationship and Leadership skills.




7. Working Knowledge of Computers.

Education:

Graduation/ Post Graduation preferred.

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.