Collection Manager - Ludhiana - Lending Collections

Paytm Payments Services; Ludhiana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm Payments Services in Ludhiana invites an experienced collections professional to lead the area, drive targets, and manage a large team of collection officers. You will oversee productivity, training and processes, ensure compliance, and collaborate with agencies and internal teams to optimize recoveries and reduce delinquencies.

Ideal candidates have 5+ years in collections, strong leadership and communication skills, and a proven track record of delivering results in a high-pressure

Qualifications

• More than 5 years of collections experience.
• Proven leadership and people-management ability.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead area collection targets and control flow.
• Manage large teams of collection officers and drive productivity.
• Ensure documented feedback and bucket/segment coverage.
• Monitor metrics and conduct weekly reviews with executives.
• Audit agencies for background checks and manage trainings.
• Assist collection officers in legal/police issues.
• Focus on non-starters to improve recoveries.

Skills

People management

Collections experience

Communication skills

Negotiation skills

Leadership

Relationship building

Computers proficiency

Education

Graduation/Post Graduation preferred

Job description

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
7. Support Collection officers in legal /Police issues/Collection Activities

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills
2. More than 5 years of relevant experience in Collections role
3. Demonstrated Success and achievement orientation
4. Excellent Communication Skills
5. Negotiations skills - strong bias for driving results in a High performance environment
6. Strong Relationship and Leadership skills
7. Working Knowledge of Computers

Education:

Graduation/ Post Graduation preferred

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!