Collection Intern

The Muthoot Group; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

The Muthoot Group in Chennai is seeking a Collections Assistant to support loan recovery. You will contact customers via calls and approved channels to follow up on pending repayments and keep precise interaction records.

You will coordinate with internal teams, identify overdue accounts, and help resolve queries while following company policies and guidelines.

Qualifications

• Assist the collection team in following up with customers regarding pending loan repayments.
• Contact customers through calls and other approved communication channels for payment follow-ups.
• Maintain accurate records of customer interactions and payment follow-ups.
• Identify overdue accounts and escalate issues to the concerned team members.
• Assist in resolving customer queries related to repayment and collection.
• Follow Company Policies, Collection Guidelines, And Compliance Requirements.
• Coordinate with internal teams for resolving collection-related issues.
• Prepare and maintain daily collection and follow-up reports.

Responsibilities

• Assist the collection team in following up with customers regarding pending loan repayments.
• Contact customers through calls and other approved communication channels for payment follow-ups.
• Support field collection activities, wherever required.
• Maintain accurate records of customer interactions and payment follow-ups.
• Identify overdue accounts and escalate issues to the concerned team members.
• Assist in resolving customer queries related to repayment and collection.
• Coordinate with internal teams for resolving collection-related issues.
• Prepare and maintain daily collection and follow-up reports.

Skills

Communication skills

Customer service

Follow-up

Data recording

Job description

This job is provided by apna.co Assist the collection team in following up with customers regarding pending loan repayments.

Contact customers through calls and other approved communication channels for payment follow-ups.

Support field collection activities, wherever required.

Maintain accurate records of customer interactions and payment follow-ups.

Identify overdue accounts and escape issues to the concerned team members.

Assist in resolving customer queries related to repayment and collection.

Follow Company Policies, Collection Guidelines, And Compliance Requirements.

Coordinate with internal teams for resolving collection-related issues.

Prepare and maintain daily collection and follow-up reports.