Collection Executive (In NBFC)

Rajsi Infin Consultants Private Limited; Dwarka; On-site; INR 279,000 - 424,000; Full time

Job summary

Rajsi Infin Consultants Private Limited is seeking a Collections Executive (Telecaller) with 1–2 years of experience in collections for payday, short-term, or digital lending. The role involves outbound calling, follow-ups, and maintaining accurate CRM records to drive timely repayments.

Based in Delhi/NCR, the candidate should be graduate and ready to work in a target-driven environment within a financial services setup. Training on compliant collection practices will be provided.

Qualifications

• Graduate in any discipline.
• Minimum 1–2 years in collections for payday loans, short-term loans, digital lending, or similar financial products.
• Experience in pre-due and due-date collections and overdue follow-ups.

Responsibilities

• Make outbound calls for pre-due reminders, due-date follow-ups, and overdue collections.
• Follow up with customers for timely payment of EMIs/loan dues and obtain clear payment commitments (PTPs).
• Monitor pending and overdue accounts and conduct regular follow-ups until payment or resolution.
• Maintain accurate records of calls, follow-ups, payment commitments, payments received, and customer responses in the CRM/collection system.
• Identify reasons for non-payment and elevate difficult, disputed, or high-risk cases to the reporting manager.
• Coordinate with internal teams for payment updates and resolution of customer queries.
• Achieve assigned collection efficiency, recovery, PTP, and delinquency-control targets.
• Ensure all customer interactions follow the Company's approved collection process and compliant practices.

Skills

Communication

Negotiation

Persuasion

Customer handling

Follow-ups

Target-oriented

Professional collection practices

Education

Graduate

Tools

CRM

MS Office

Collection systems

Job description

Job Description – Collections Executive (Telecaller)

Company : Rajsi Infin Consultants Private Limited (NBFC)

Department : Collections

Positions : 2

Qualification : Graduate in any discipline

Experience : Minimum 1–2 years in collections for payday loans, short-term loans, digital lending, or similar financial products.

Key Responsibilities

• Make outbound calls for pre-due reminders, due-date follow-ups, and overdue collections.
• Follow up with customers for timely payment of EMIs/loan dues and obtain clear payment commitments (PTPs).
• Monitor pending and overdue accounts and conduct regular follow-ups until payment or resolution.
• Maintain accurate records of calls, follow-ups, payment commitments, payments received, and customer responses in the CRM/collection system.
• Identify reasons for non-payment and elevate difficult, disputed, or high-risk cases to the reporting manager.
• Coordinate with internal teams for payment updates and resolution of customer queries.
• Achieve assigned collection efficiency, recovery, PTP, and delinquency-control targets.
• Ensure all customer interactions follow the Company's approved collection process and appropriate, professional, and compliant collection practices.

Required Skills

• Good communication, negotiation, persuasion, and customer-handling skills.
• Experience in pre-due, due-date, and overdue collection follow-ups.
• Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
• Ability to maintain accurate follow-up and payment-commitment records.
• Target-oriented approach with strong follow-up and recovery skills.
• Understanding of professional and responsible collection practices.

• Preferred : Candidates with hands‑on tele-collection experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.