Area Recovery Manager - Hard bucket

SkillLabs; Ghaziabad District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

SkillLabs is seeking a driven Collections Manager to lead field recovery for overdue vehicle loan portfolios across the Ghaziabad region. The role emphasizes hands-on management of field teams, coordination with agencies, and adherence to RBI guidelines.

You will drive promise-to-pay generation, monitor performance, and optimize processes to reduce delinquency and improve portfolio quality. A strong negotiator with regional knowledge is essential.

Qualifications

• Graduate with MBA/PGDM in Finance/Marketing or related field preferred.
• 5–7 years of collections/recovery experience in vehicle loans/NBFC/banking.
• Experience managing collection agencies and field teams preferred.

Responsibilities

• Manage recovery operations for vehicle loan accounts in the assigned area.
• Achieve monthly collection targets for AHRD bucket accounts.
• Analyze delinquent accounts and plan recovery strategies based on overdue amount and history.
• Coordinate with repossession agencies and ensure legal compliance with company policy and RBI guidelines.
• Track vehicle status, repossession, and disposal/recovery where applicable.
• Prepare MIS and reports on collection efficiency and portfolio performance.
• Monitor agency/vendor performance and field activities for adherence to SLAs.

Skills

Strong field collection

Negotiation

Team leadership

Analytical thinking

Customer handling

Geography knowledge

Communication skills

Education

MBA/PGDM in Finance/Marketing or related field

Graduate in any discipline

Tools

MS Excel

Collection systems

Job description

Job Purpose

To manage and drive recovery of overdue vehicle loan accounts under the HARD bucket, ensuring achievement of collection targets, reduction in delinquency, effective field operations, and adherence to the organization's recovery policies and regulatory guidelines.

Key Responsibilities

• Manage recovery operations for vehicle loan accounts within the assigned geographical area.
• Achieve monthly collection, recovery, and resolution targets for AHRD bucket accounts.
• Analyze delinquent accounts and prepare account-wise recovery strategies based on overdue amount, customer profile, vehicle status, and repayment history.
• Monitor and control field collection activities through collection executives/agencies.
• Ensure regular field visits and effective customer contact for high-risk and overdue accounts.
• Drive promise-to-pay (PTP) generation and ensure timely PTP realization.
• Identify high-risk, skip, non-contactable, and potentially irrecoverable accounts and initiate appropriate escalation/action.
• Coordinate with repossession/recovery agencies wherever required, strictly in accordance with company policy and applicable laws.
• Track vehicle status, valuation, repossession, yard movement, and disposal/recovery wherever applicable.
• Review daily and monthly collection performance against targets and take corrective action for shortfalls.
• Conduct regular field visits with team members and provide on-ground guidance and coaching.
• Monitor agency/vendor performance and ensure compliance with agreed service levels.
• Maintain accurate collection, recovery, repossession, and customer-contact records in the relevant systems.
• Coordinate with legal, operations, credit, sales, and other internal teams for resolution of difficult/high-value cases.
• Prepare MIS and management reports covering collection efficiency, PTP, roll-forward, resolution, repossession, and outstanding portfolio.
• Ensure adherence to the organization's Fair Practices Code, collection/recovery policy, customer protection norms, and applicable RBI/regulatory guidelines.
• Prevent customer complaints and ensure that all recovery activities are conducted professionally and ethically.
• Identify process gaps and recommend measures to improve recovery efficiency and portfolio quality.

Key Performance Indicators (KPIs)

• Monthly collection/recovery achievement
• AHRD bucket resolution %
• Collection efficiency
• PTP generation and PTP realization %
• Roll-back / roll-forward performance
• Number and value of accounts resolved
• Repossession and disposal/recovery performance
• Reduction in overdue outstanding
• Agency/field executive productivity
• Customer complaint and escalation levels
• Cost of collection / recovery efficiency

Candidate Profile

Education

Graduate in any discipline; MBA/PGDM in Finance, Marketing, or related field will be an advantage.

Experience

• 5–7 years of experience in collections/recovery, preferably in vehicle loans/auto finance/NBFC/banking.
• Experience handling delinquent or high-risk loan portfolios is preferred.
• Prior experience managing collection agencies/field teams will be an advantage.

Required Skills

• Strong field collection and negotiation skills
• Good knowledge of vehicle-loan recovery processes
• Team handling and leadership capability
• Strong analytical and problem-solving skills
• Good knowledge of local geography and customer segments
• Ability to handle difficult customer situations professionally
• Target-oriented and result-driven approach
• Good communication and interpersonal skills
• Working knowledge of MS Excel and collection/recovery systems
• Ability to work extensively in the field

Preferred Competencies

• Strong ownership and accountability
• High integrity and ethical conduct
• Ability to work under pressure
• Effective team motivation and monitoring
• Strong follow-up and execution capabilitySound understanding of recovery/legal processes