Collection Executive

Mahindra Finance; Satara; On-site; INR 250,000 - 450,000; Full time

Job summary

Mahindra Finance is seeking a collection executive to recover overdue payments and manage accounts in the Bad Debt Collections department. The role involves contacting customers via phone, email, and in-person visits to negotiate repayment plans and resolve disputes.

The candidate should be capable of handling pressure, maintaining thorough records, and prioritizing tasks based on aging and risk to meet collection targets.

Qualifications

• Experience in debt collection and customer outreach.
• Knowledge of negotiation strategies and customer service best practices.
• Ability to document collection activities accurately.

Responsibilities

• Contact customers with overdue accounts via phone, email, customer visit.
• Follow up on outstanding payments and negotiate repayment arrangements.
• Resolve customer queries related to outstanding balances and payment disputes
• Maintain accurate records of collection activities and customer interactions
• Monitor assigned accounts and prioritize collection efforts based on aging and risk.

Skills

Negotiation skills

Persuasion skills

Difficult conversations

Meeting targets

Job description

This is Collection executive profile for Bad Debt Collections department where one will be responsible to recovering overdue payments from customers.

Role & responsibilities

• Contact customers with overdue accounts via phone, email, customer visit.
• Follow up on outstanding payments and negotiate repayment arrangements.
• Resolve customer queries related to outstanding balances and payment disputes
• Maintain accurate records of collection activities and customer interactions
• Monitor assigned accounts and prioritize collection efforts based on aging and risk.

Preferred candidate profile

• Strong negotiation and persuasion skills
• Ability to handle difficult conversations professionally
• Ability to handle pressure and meet collection targets