Sr Executive - Debt Collection

Talent Advisors; Gurugram District; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Advisors is seeking professionals for the Debt Collection Process in India. The role focuses on managing outstanding accounts, contacting customers for payment follow-ups, and ensuring timely recovery while maintaining a professional, customer-focused approach.

The ideal candidate will have strong communication and negotiation skills, familiarity with CRM tools, and the ability to handle challenging conversations. Proficiency in MS Office and analytical thinking is valued.

Qualifications

• Excellent communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Basic knowledge of MS Office and CRM tools.
• Good analytical and problem-solving skills.

Responsibilities

• Contact customers via calls/emails to follow up on overdue payments.
• Negotiate payment plans and resolve billing issues.
• Maintain accurate records of collection activities in the system.
• Ensure compliance with company policies and legal guidelines.
• Meet individual and team collection targets.
• Coordinate with internal departments to resolve disputes.

Skills

Communication

Negotiation

CRM tools

MS Office

Analytical skills

Tools

MS Office

CRM tools

Job description

Job Summary: We are hiring dynamic and result-oriented professionals for the Debt Collection Process. The role involves managing outstanding accounts, contacting customers for payment follow-ups, and ensuring timely recovery while maintaining a professional and customer-focused approach.

Key Responsibilities:

• Contact customers via calls/emails to follow up on overdue payments
• Negotiate payment plans and resolve billing issues
• Maintain accurate records of collection activities in the system
• Ensure compliance with company policies and legal guidelines
• Meet individual and team collection targets
• Coordinate with internal departments to resolve disputes

Required Skills:

• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Basic knowledge of MS Office and CRM tools
• Good analytical and problem-solving skills