Coffee Operations Executive

Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

Subko Specialty Coffee Roasters in Mumbai is seeking a Coffee Operations Executive to manage end-to-end operations in their coffee business. This role emphasizes coordination across procurement, roasting, and fulfillment to ensure operational excellence.

Key responsibilities include managing supply chain and inventory, coordinating with third-party manufacturing, and optimizing coffee order fulfillment across various channels. The ideal candidate has a strong background in supply chain management and a passion for the specialty coffee industry.

Qualifications

• Experience in supply chain or inventory management is essential.
• Proven track record of working with third-party manufacturers.
• Strong analytical skills for demand forecasting and reporting.

Responsibilities

• Manage end-to-end operational execution across the coffee business.
• Coordinate procurement and fulfillment operations with third-party manufacturers.
• Ensure timely and accurate order fulfillment in multiple channels.

Skills

Supply Chain Management

Inventory Management

Third-Party Coordination

Operational Excellence

Demand Forecasting

Process Design and Improvement

Education

Bachelor’s degree in Business or related field

Tools

Shopify

Operational Dashboards

Job description

Subko is committed to an ideal: to help reimagine, re-design. and re-invent an unlikely origin-the Indian Subcontinent as a legitimate contributor to the global specialty coffee and craft baking movements. Only raw materials enter Subko's roastery: all of the coffee and bakehouse products are crafted from scratch, in house. From crop to cup, bean to bar, and farm to table. We aim to provide a detailed, high quality coffee and bake experience to all our guests.

About the role

The Coffee Operations Executive will be responsible for managing end-to-end operational execution across Subko’s coffee business, ensuring seamless coordination between procurement, roasting, packaging, fulfilment, third-party manufacturing, and sales channels. This role plays a critical part in enabling scale, improving service levels, maintaining inventory health, and supporting new product launches while ensuring operational excellence across B2C, B2B, cafés, and quick-commerce.

1. Supply Chain & Inventory Management

• Ensure availability of all packaging materials and third-party manufactured items in line with production and sales requirements.
• Maintain optimal buffer stock across SKUs to support business continuity and minimise stock-outs and overstocking.
• Align closely with the Coffee Procurement team to plan green bean inwarding based on roasting schedules and sales forecasts.

2. Third-Party Manufacturing & Production Planning

• Coordinate with third-party manufacturers for raw material readiness, production planning and scheduling, dispatch timelines, quarterly demand forecasting.
• Ensure adherence to quality standards, delivery timelines, and commercial terms.
• Act as the primary point of accountability for third-party production performance.

3. Coffee Order Fulfilment & Channel Operations

• Ensure timely and accurate fulfilment of orders across B2C (D2C/Shopify), B2B (corporate, gifting, wholesale), cafe supply, and quick-commerce partners.
• Maintain defined SLAs for dispatch, delivery, and order accuracy.
• Identify and eliminate operational bottlenecks impacting turnaround time.

4. Roastery & Internal Stakeholder Coordination

• Work closely with the Roastery team to plan production cycles.
• Partner with Design, Procurement, Marketing, and Category teams to ensure seamless execution of new coffee launches, including packaging readiness, timelines, and inventory go-live.
• Own Shopify catalogue operations, ensuring product listings are accurate and up to date, pricing is correctly reflected, inventory sync is real-time and error-free.
• Collaborate with tech, marketing, and fulfillment teams to resolve discrepancies quickly and maintain customer experience.

6. Forecasting, Planning & Reporting

• Build monthly and quarterly demand forecasts in collaboration with Sales, Marketing, and Procurement.
• Track KPIs such as Order accuracy, Inventory turnover, Stock-out rates.
• Prepare operational dashboards and business updates for leadership reviews.

7. Process Excellence & Scale Enablement

• Design and implement SOPs for order processing, inventory handling, third-party manufacturing, and fulfilment.
• Identify automation, tooling, or process improvements to support scale.
• Ensure operational readiness for new city launches, channel expansion.