Cluster Operations Lead

JLL; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL is seeking a Cluster Lead to oversee end-to-end facility operations across multiple sites in Maharashtra. The role focuses on delivering hard and soft FM services, maintaining service levels per SLAs, and conducting regular site audits.

You will lead staffing, manage client relationships, and drive continuous improvement, safety, and governance through reporting and KPI tracking. This position requires strong coordination across operations, vendor management, and branch inspections to ensure

Responsibilities

• Manage end-to-end facility operations across multiple sites.
• Ensure smooth delivery of hard and soft FM services.
• Maintain service levels as per client SLAs and contractual commitments.
• Conduct regular site audits and inspections.
• Monitor asset performance and maintenance schedules.
• Ensure adequate staffing and manpower planning.
• Act as the primary escalation point for client concerns.
• Build strong relationships with client stakeholders.
• Conduct periodic review meetings with clients.
• Ensure high client satisfaction and timely issue resolution.
• Support revenue enhancement opportunities.
• Ensure contract compliance and performance standards.
• Ensure compliance with statutory, regulatory, EHS, and company requirements.
• Monitor safety practices and conduct safety audits.
• Prepare and submit operational MIS reports.
• Track KPIs, SLA performance, and action plans.
• Present performance updates to management and clients.
• Identify opportunities for process improvement and cost savings.
• Publish Branch Inspection Reports with actionable recommendations.

Job description

• Manage end-to-end facility operations across multiple sites.
• Ensure smooth delivery of hard and soft FM services.
• Maintain service levels as per client SLAs and contractual commitments.
• Conduct regular site audits and inspections.
• Monitor asset performance and maintenance schedules.

Job Description - Cluster Leads

Operations Management

• Manage end-to-end facility operations across multiple sites.
• Ensure smooth delivery of hard and soft FM services.
• Maintain service levels as per client SLAs and contractual commitments.
• Conduct regular site audits and inspections.
• Monitor asset performance and maintenance schedules.

Team Management

• Ensure adequate staffing and manpower planning.

Client Relationship Management

• Act as the primary escalation point for client concerns.
• Build strong relationships with client stakeholders.
• Conduct periodic review meetings with clients.
• Ensure high client satisfaction and timely issue resolution.

Financial Management

• Support revenue enhancement opportunities.

Vendor Management

• Ensure contract compliance and performance standards.

Compliance & Safety

• Ensure compliance with statutory, regulatory, EHS, and company requirements.
• Monitor safety practices and conduct safety audits.
• Ensure proper documentation and record maintenance.
• Drive zero-incident culture across all sites.

Reporting & Governance

• Prepare and submit operational MIS reports.
• Track KPIs, SLA performance, and action plans.
• Present performance updates to management and clients.
• Support business reviews and audits.

Continuous Improvement

• Identify opportunities for process improvement and cost savings.
• Implement best practices across all managed sites.
• Drive digital adoption and operational efficiency initiatives.

Branch Inspections

• Conduct scheduled inspections across all assigned sites.
• Evaluate site performance against organizational standards, SOPs, and client requirements.
• Identify operational, safety, compliance, and service-delivery gaps.
• Publish Branch Inspection Reports with actionable recommendations.
• Track action closure and drive continuous improvement across the cluster.
• Benchmark branch performance and share best practices across sites.